We are happy to offer a 15-day return policy (bank transfer/product exchange only) for unused and unworn items that still have the tag attached. The only exception is for Personalized items, Charms, Build A Gift, Bracelet Builder, Free Gifts, or SALE items – these items are FINAL SALE ONLY.
To process a return/exchange, please follow these simple steps:
001: Keep all items (INCLUDING the invoice) in a package and address it to the following: embeyvally.,office.no.206 leonard squre ,near kiran chok yogichok, Surat [Gujarat] 395006
002: Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
003: Email us at firstname.lastname@example.org or whatsapp us at +91-9428265169 with images of the products with packaging and tags to schedule a return pick up.
Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.
Once the item is picked up, we will the amount of bank transfer .
You can exchange an item purchased on embeyvally.com with the same item or another one, however, all exchanges are subject to stock availability.